Return & Cancellation

Refund & Cancellation

Refund Policy

Welcome toTruemee Trading Private Limited !!! Thanks for using our services (“Services”). The Services are provided by Truemee Trading Private Limited, located at 228,sekhawati nagar ,road no6,murlipura, Jaipur (Rajasthan) – 302039 India. which is also known as Tmpay. A Sale is final sale as it has executed from your panel which is provided by Truemee Trading Private Limited and payment has been deducted for such sale. As a sale is done anytime by your panel no refund or exchange or cancellation will permitted. You and only you are responsible for information provide by you for purchase and all charges that result from those purchases. Truemee Trading Private Limited is not responsible for any purchase by incorrect information provided. So it is only you who needs to be cautious before placing any order by your panel. You are responsible for the mobile number provided /entered by you or DTH account number by which you purchased the prepaid recharge and all charges that result from those purchases. Truemee Trading Private Limited is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect toll or data card information. If a transaction performed by you on the website, money has been charged by your card or bank account and a recharge is not delivered within 24 hours of completion of your transaction then you may inform us by sending an email to our customer services truemeetrading@gmail.com or you can raise a ticket. Truemee Trading Private Limited shall investigate that incident and if it is found that money was charged by your card or bank account without delivery of the recharge then money will be refunded to you within 7 working days from the date of receipt of your email. All refunds will be credited to your Wallet/tmpay Wallet account. If the service is provided by third party and it is a case of refund then it shall be processed as per time line given by third party and you are bounded by the terms and conditions of refund /or refund policy of third party . IT services given /executed once cannot be taken back similarly any alteration/amendment in those will result in additional charges. Charges for services provided by third party entirely depend on those parties only. If such parties alter charges for then they will be applied without prior notice. If sale is executed after that hike in price shall be subjected to higher price of that product/service at any stage before or after completion of the service/s. The value/amount/payment stored on your Tmpay Wallet shall NOT be refunded at any /under ANY circumstances/condition and may only be utilized to make payments to use our services available in your login panel of our portal/website/webpage. No interest will be payable on TmpayWallet on the available balance value /amount/ payment reflected on the Tmpay Wallet. In case we receive a cancellation notice for a service order from you within 24-Hrs of placing the order and if the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you within 10 to 15 days. We will not be able to cancel those orders that have already been processed by us. Who can get a refund? Truemee Trading Private Limited refunds if payment is successfully credited to Tmpay Wallet balance but user is not able to get recharge/ transfer money. But in such case/s the refund will only be made to your Tmpay wallet only. How to request a refund? Mail us truemeetrading@gmail.com or raise a ticket from your login panel and mention clearly your current Tmpay Wallet balance and what problem you are facing with recharge/ money transfer. Replacement Policy: If you have received a damaged product you have to send us it’s best quality pictures as soon as you receive it. Delay is not at all permitted. Now please return product within 3 days from the time of delivery.. We take responsibility only for manufacturing defects in the product nothing else. Extended time is within 7 to 8 working days (unavoidable/avoidable causes may play vital role sometimes ) to return of damaged product. Customer has to return the undamaged & original packing which shall not at all be tampered. If Product damaged and original packing not fulfilled, product will not be accepted. If the service/product is provided by third party and it is a case of refund/replacement then it shall be processed as per time line given by third party and you are bounded by the terms and conditions of refund /replacement policy of third party Refund Policy for Franchisee Fees: Once you pay the Tmpay a fee for franchisee and we register you as a franchisee then we will not refund franchisee fee in any circumstances. If you register yourself with Truemee Trading Private Limited but somehow or by any means if you do not avail services then Tmpay is not at all responsible for refund. An amount paid once paid for Product/panel never refund in any case. If you paid us and you are not registered on Truemee Trading Private Limited platform then you can only ask for refund by mailing us on truemeetrading@gmail.com Changes: Truemee Trading Private Limited may at any time, without prior notice under its sole discretion, amend these policies from time to time. You are therefore requested to review these policies periodically. Your continued use of Truemee Trading Private Limited website after any such amendments automatically implies your acceptance of the same thereof. Contact us regarding our refund policy : If you have queries or suggestions regarding our refund policies kindly E–mail us at truemeetrading@gmail.com